A varied and challenging role providing high customer service to the community via phone, online and face to face. Competitive annual salary commencing at $74,172 - Pro Rata, plus up to 13% superannuation. Great range of additional benefits, including health & wellness programs, salary sacrifice options, salary packaging arrangements and a fortnightly RDO. IINTERNAL ONLY Officer Customer Contact Part Time Remuneration: Annual salary commencing at $74,172 - Pro Rata, plus superannuation Closing Date: Sunday 3rd November 2024 at 11.00pm AEST No late applications will be accepted. Only applications received via Council's online application system will be considered. Role Overview Gympie Regional Council has an opportunity for an existing Council employee who is an enthusiastic customer service professionals to join our Customer Contact team. We are currently recruiting for 1 x Part Time position, minimum 24.5 hours PW. What we are looking for This position is responsible for the delivery of high quality, professional customer service, ensuring quality standards, processes and documentation to satisfy customer requirements and provide a positive customer service experience. The primary role of this position is to respond to customer requests and enquiries via phone, online and face to face. The key responsibilities of these roles include: Assist in the delivery of high-quality customer service by providing accurate, consistent and complete information to internal and external customers through first contact resolution. Empower, support and guide the community to interact with Council using a variety of service channels including (but not limited to) phones, online and face to face. Accurately complete customer action requests, attend to enquiries and process transactions while role modeling customer focused behavior. When required use conflict resolution and negotiation skills to successfully resolve issues and assist customers. Undertake accurate and timely receipting of Council payments and daily banking reconciliation in accordance with policies and procedures. Remain aware and knowledgeable of Council events. Respectfully and professionally contribute to the Customer Contact team culture, receive feedback, support peers and identify customer service improvement initiatives. Establish and maintain productive working relationships within Council. What we are looking for Demonstrated outstanding level of verbal, written and active listening communication skills with the ability to relate and adapt to internal and external customers at all levels either face to face, via phone or online. Demonstrated experience in a high demand customer service environment with skills/training/experience in conflict management/resolution, managing difficult behaviours or similar. Ability to understand and apply policies and procedures when responding to customer requests to ensure the provision of excellent customer service in an accurate and timely manner. Demonstrated ability to work autonomously or cooperatively in an integrated team environment by developing effective working relationships with a variety of stakeholders. A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities. A commitment to ongoing development by taking a proactive approach to continually improving skills and abilities. Resilience and manage high volume workloads with the ability to multi-task Experience or exposure to customer request management (CRM) systems and practices. Queensland ‘C’ Class driver’s licence that is current and maintained. Position Description For a full position description containing essential and desirable criteria, please click here. For information regarding the requirements of this role, please contact Council's, Coordinator Customer Contact Customer Contact, Tamyka Jewell via email tamyka.jewellgympie.qld.gov.au. For assistance lodging your application using Council's online system, please contact Council's Officer Recruitment, Sue Rossi on 07-5481 0971or email sue.rossigympie.qld.gov.au Keen to apply - Simply visit SharePoint Please advise your supervisor prior to applying. Please note before continuing: It is advisable that you prepare your responses in a separate word or text document, saving your work as you go and that you then copy and paste this prepared information in the form before completing the application process. Please keep your responses to a maximum 300 words for each question. Applications close on Sunday 3rd November 2024 at 11.00pm AEST. No late applications will be accepted. Only applications received via Council's online application system will be considered. Gympie Regional Council is proud to be an Equal Opportunity Employer, and our people represent the community which we service. We invite all suitably qualified applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.