07th October, 2024 Why work for Brennan? At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia. Brennan IT offers an excellent remuneration package and benefits including: Opportunity for rapid growth in technical skills Support structure to get help on complex issues $5K technical certification bonus per annum ($1K per Cert) A strong culture underpinned by values that are truly lived every day Flexible working environment Team of knowledgeable people to work with Amazing recognition programs - monthly culture awards, an all-expenses paid international trip and gift vouchers A focus on health and well-being with social clubs, sporting teams, team lunches, and more Discounted IT hardware and software products About the team: This role is part of our IT Services team. IT Services focuses not just on fixing complex issues, but also spots opportunities to improve customer's IT environment and offer sound technical advice to customers. Your role: Due to continued growth, we are looking for an experienced Senior Systems Engineer (IT Services Engineer) to join our team in Melbourne. As an IT Services Engineer / Consultant you are focused on supporting client's IT environments and at the same time providing suggestions to customers on a technical level. You will be working with Small, Midsize and Enterprise companies both remote and onsite, providing L1 to L3 support and everything in between. Your key responsibilities: Assist our clients with a high level of customer service Communication with customers to identify IT pain points Be able to step back and look at the bigger picture Provide solutions to problems an explain it in a simple way to the client Maintain ownership of incidents and escalations Identifying gaps or issues within the customers' environments Self-management of your working day and your priorities Day to day operations of client's systems Work towards billable hours targets and self-work generation Work with Senior Consultants and Account Management staff to ensure effective management of the clients Skills you need to be successful in the role: Prior experience in an MSP type role providing a wide range of support. Solid understanding of a wide range of IT technologies - servers, virtualization, networking, MDM and cloud to name just a few. High level knowledge of networking, server, and virtualization (seasoned L2 or L3) Implementation and troubleshooting experience of Cloud based hosted platforms, IaaS and MDM platforms Confident, self-motivated and customer service skills Ability to work autonomously in a larger team Able to develop trusted rapport with clients Solid communication and interpersonal skills Note: As part of our hiring process, you will be required to undertake a Technical Assessment and National Criminal History Check. Car and driver's license is required for this role. Brennan IT is an equal opportunity employer. Apply For Job