Job Description The Company Our client, a leading Managed Service Provider based in Melbourne, our client is dedicated to delivering top-tier IT solutions and support to a diverse client base. They offer excellent training, certifications, and professional development opportunities, including the flexibility to work from home two days a week after the probationary period. The Role We are seeking a highly skilled Level 2 Support Engineer to join our client's team. The ideal candidate will have extensive experience in providing technical support and managing IT environments. Proficiency in EsxI, VMware or HyperV, Azure, Active Directory, and 3CX is essential. Previous experience working with an MSP is highly desirable. If you are passionate about delivering exceptional customer service and looking to grow your career, we want to hear from you. Key Responsibilities: Provide Level 2 technical support for client issues, ensuring timely and effective resolution. Manage and maintain virtualization environments, including EsxI, VMware, and HyperV. Administer and support Microsoft Azure environments, including virtual machines, networking, and storage. Manage and troubleshoot Active Directory services, including user accounts, group policies, and domain controllers. Support and manage 3CX phone systems, ensuring seamless communication for clients. Collaborate with Level 1 support teams to resolve complex technical issues and escalate when necessary. Perform regular system maintenance, updates, and patching to ensure optimal performance and security. Document technical procedures, solutions, and best practices to improve team knowledge and efficiency. Provide exceptional customer service and build strong relationships with clients. Stay up-to-date with industry trends, technologies, and best practices to continually improve service delivery. About you: Proven experience as a Level 2 Support Engineer or in a similar role within an MSP environment. Strong proficiency in managing EsxI, VMware, and/or HyperV virtualization technologies. Extensive experience with Microsoft Azure, including virtual machines, networking, and storage. In-depth knowledge of Active Directory administration and troubleshooting. Demonstrated experience in handling and resolving technical support tickets. Experience with 3CX phone systems and VoIP technologies. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills, with a focus on customer service. Relevant certifications (e.g., VMware Certified Professional, Microsoft Certified: Azure Administrator, 3CX Certification, etc.) are highly desirable. Ability to work independently and as part of a collaborative team. Benefits: Competitive salary and benefits package. Opportunities for professional development and certifications. Comprehensive training programs. Flexibility to work from home two days a week after the probationary period. A supportive and dynamic work environment. Career advancement opportunities. How to Apply: If you are a dedicated and experienced Level 2 Support Engineer looking for an exciting opportunity to grow your career, please submit your resume and a cover letter detailing your relevant experience and qualifications.