Are you looking to take your Retail Experience to new heights? We currently have an amazing opportunity for passionate individuals looking to join the team at the Sydney Tower Eye. We are looking for casual roles. Who we are Merlin Entertainments is a business built on fun We’re the leading operator of visitor attractions in Australia and New Zealand. We're also Europe's number 1 and the world's second-largest visitor attraction operator. We aim to deliver memorable and rewarding experiences to our 67 million visitors worldwide through our iconic global and local brands, and the commitment and passion of our managers and more than 26,000 employees. Our brands include The Eye, SEA LIFE, Madame Tussauds, The Dungeons, and LEGOLAND, as well as local icons such as WILD LIFE. Our overriding objective is to provide a truly memorable experience for all of our guests, in the process cementing our reputation as a world leader in leisure and entertainment. About the role The Sydney Tower Eye is on the hunt for enthusiastic team members who are dedicated to the delivery of world class guest service. Your role will be focused on providing exemplary service by: Selling products at our gift shop and F&B store Prepare coffee and tea Welcoming guests to the attraction and assisting with sales at the admissions entry point Operating Virtual Reality simulator experience The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills, information & resources they require to deliver an exceptional guest experience. Key expectations include: Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world To be adaptable and remain calm under pressure Comfortable working at heights To work in all types of weather To work in all departments across the attraction To have at least 3 days availability and be able to work as early as 9am and as late as 8pm To clearly and effectively communicate and minimise all risk of misunderstandings where possible Adhere to our core values through language, behaviour and actions Follow all health, safety and security practices About you The Sydney Tower Eye is a company that recognises the passion of its teams as the key ingredient for success. To be successful in this role you will have a passion for retail with a focus on fun. You will be proactive in your approach to retail with a positive attitude towards interaction with our guests along all points of their journey. Experience in a similar role and exposure within tourism is ideal. What’s in it for you? For the successful applicant we offer a competitive salary to complement a fantastic company culture. Merlin Entertainments is a company that is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund. Other great benefits include: Diversity program, Flu Shots, Fresh Fruit, Health Insurance Discounts, Employee Assistance Program Mentoring, Training (internal/ external), Study Support, Succession Planning & High Potential Development Support Discounts on Food & Beverages, Free Attraction Tickets, Sales Incentives and plenty more The Sydney Tower Eye is an iconic part of the Sydney skyline and gives a very unique working experience. So if you are a team player who is vibrant and passionate about educating guests and creating memorable experiences in a great company and team who Love What We Do, we want to hear from you Corporate benefits including free access to all our attractions worldwide Domestic and global opportunities to develop and progress your skills and career in tourism and attractions Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan Being part of a business built on fun Competitive