Trades & Services Services - Other Melbourne Permanent / Full Time We are an international facilities services company looking for a Associate Area Manager / Customer Service Manager in Sydney. As the Customer Service Manager , you will be required to support customers to whom we supply a range of specialist cleaning and Maintenance services. You will be responsible for identifying and converting new accounts and working with our bid team to ensure that we have a compelling solution that results in the win. In addition, you will play a key role in ensuring financial and operational objectives are exceeded, delivering our future growth through developing and maintaining customer relationships, managing the mobilisation of major accounts and developing and supporting a strong operational team. Key responsibilities include: Demonstrated ability to proactively build relationships with key stakeholders / clients, peers and colleagues. To lead the team and deliver exceptional customer service ensuring that a strategic, innovative, efficient, quality service is provided to all clients within the agreed budgetary guidelines. Provide consistently high levels of performance, meet and exceed contractual obligations and strategic objectives Ensure profitable, efficient and safe operations Ensure provision of quality service delivery Retain existing business and assist in achieving relevant growth targets Explore and develop new service offerings Take personal (hands-on) responsibility for key client relationships, contract performance, retention and growth Develop and execute operational strategies introducing policies and procedures when required Follow service innovations ensuring that all opportunities for serviceability &/or profitability are maximised Develop and manage a highly motivated and appropriately trained team of operational managers Take responsibility for implementing the Company Health & Safety Policy in relation to the staff and work areas for which they are responsible About you: This is an excellent opportunity to join a market leading team in which you will be integral to delivering our future success. You will: Have extensive experience within the Facilities Services sector to include knowledge of the latest industry developments and innovations. Hold relevant industry qualifications and memberships but have experience of working across and delivering on multiple service streams. Have excellent communication and relationship building skills Proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others If you are interested, please submit your resume and a covering letter