Company Description From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent. We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not discover where we can go? Job Description This role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits. Responsibilities include: Manage all communication with clients relating to the management of their claim Provide exceptional customer service to Administrators, Clients, Claimants Manage initial and ongoing assessment and investigation of new and existing claims within agreed service standards and in accordance with claims philosophy, policy wording and claims procedures Assessment of non-disclosure and financials for underwritten claims Prepare individual management plan for all claims and record actions as they occur Instruct third party service providers and monitor the service provided Authorize payment of third-party provider accounts Calculate claim payments and obtain appropriate sign off in accordance with the delegation of authority Ensure claims are paid in accordance with service standards once all requirements are to hand Manage reinsurance referral and administration process Prepare file synopses when required Peer review cases of other team members as required Participate in any projects or initiatives as directed Qualifications We are looking for two talented individuals with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians. You will have, Demonstrated experience in a similar position involving life/lump sum/trauma/critical illness/injury/ TPD or death claims Group claims case assessing/ management experience is highly desired Legal experience relating to personal injury or TPD and Workers Compensation also viewed favourably Ability to build rapport and empathy with customers during difficult times Passionate and driven with a natural willingness to continue to learn Additional Information At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time. TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan. We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging. LI-Hybrid LI-Claims InsuranceClaims Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately. Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately. Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately. Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility. If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.