Full Time Role with Australia's Ultimate Tool Shop Commitment to ongoing job security, development, and growth Join a Growing Business and Make a Difference in the Exciting Tools Industry. Total Tools Richlands is looking for a Full-Time Internal Sales Representative , who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business. This position will suit a motivated individual with strong attention to detail and a focus on customer service. Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships. What will you be doing? Business Development support Preparing and submitting quotes to clients based on discussions with the Business Development Manager involving product interpretation, sourcing products, negotiating bulk pricing, calculating client prices and structured discounts Managing enquiries from quote to fulfilment including maintaining back orders, lead times and keeping clients informed of order status Establishing and building relationships with new clients Identify potential opportunities to be investigated by the Business Development Team Site calls to clients as required to provide samples, deliveries and maintain relationships Logistics and order preparation Working with the Warehouse Manager to prepare and manage despatch of orders for clients Arrange freight and consignments with a variety of freight companies Provide the best options for freight if existing arrangements are not in place Does this sound like you? Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools Understanding of the sales process Intermediate Microsoft Office skills (Excel, Outlook, Calendars, Teams, Word) Excellent communication skills (interpersonal, phone, email) Has worked with, understands, and has a passion for tools Enthusiastic, highly motivated, and a phenomenal teammate Dedicated to providing exceptional customer service Comfortable with technology – computer literacy is a must Available for weekdays, weekends, and some public holiday work Why work for us? For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated. Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference We also offer: Competitive wages, with flexible rosters Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more Commitment to ongoing job security, development, and growth All that is left to do is to apply to join the Total Tools team Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit. Only applicants with valid working rights in Australia will be considered for this position. ‘S-DNI’