Job ID: 263847 Date posted: 02/11/2024 Our team within IKEA At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards: • $27.35 base hourly pay rate • Above award rates and penalty rates (including Sunday and Public Holidays) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more • 24/7 access to our Employee Assistance Program for health and wellbeing support • 15% Co-worker discount • Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant • Co-worker uniform provided • Free Co-worker parking • Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand) • Bonus programme (where eligible) • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional Information: • These roles are Temporary & Permanent Part-time, 30hrs & 40hrs/fortnight. • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts, where the spread of hours will be between 8:00am to 9:30pm. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday). • If you are progressed, you will be invited to attend a Group Assessment Centre in November. About this work area As a Warehouse Sales Co-worker your responsibilities will include, but are not limited to: • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions. • Actively participating in selling products with a positive attitude and contribute to business goals and growth. • Condensing stock, including unloading pallets and cutting boxes open to restock appropriate products. • Working closely with the fulfilment team to ensure the self serve warehouse is always well-stocked, tidy and presentable. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment. • Assisting customers with loading flatpacks or products onto their flat trolleys when required. As a Sales Co-worker (Bedroom/Living Room/Dining Room/Home Decorations/Home Organisation) your responsibilities will include, but are not limited to: • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions. • Actively participating in selling products with a positive attitude and contribute to business goals and growth. • Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment. As a Product Recovery & Quality Co-worker your responsibilities will include, but are not limited to: • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions. • Present IKEA products in As-Is using a strong commercial expression, selling these products with pride and setting relevant prices that are attractive to customers yet still generate the best results for the store. • Take necessary action on products to give them a second chance, such as repackaging them back into a saleable condition. • Assembling our products according to proper building and enclosed instructions to ensure complete functionality. • Support the quality work in the store to constantly improve customers' quality perception of IKEA products. • Always consider the sustainability impact when deciding when and how to recover products. • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment that cultivates a strong understanding of product recovery, quality and compliance processes. • Maintaining a safe and secure environment within the IKEA store, always ensuring the well-being of both customers and co-workers. As Sales Co-worker you are or have: • Passionate about our home furnishing products and working with customers. • Proficient computer skills and an ability to learn about all technical aspects of the IKEA range. • Ability to prioritise tasks in a fast-paced environment and manage your own tasks. • A calm and confident approach along with strong communication and customer skills, ensuring we keep the customer in mind no matter what we do. • A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently. • A safety mindset and being comfortable with physical work and manual handling including repetitive lifting. We need people like you At IKEA, work is so much more than a job. Come join us