Join a Global Industry leader: The Power of our Group sets us apart Build on your telephony knowledge & aceclerate your career Global Salesforce, Genesys & RingCentral house Peninsula isn't just another workplace – it's a dynamic, family-run business with over 3500 employees and a global reach. As the leading HR & WHS Advisory service, we empower over 135,000 clients worldwide to ensure that their livelihoods and their employees are protected. We are looking for a telephony engineer to join forces with our amazing telephony team who keep our business operational. Working with a seasoned telephony engineer, we are sure your career will go from strength to strength as you learn all things relating to VOIP. PSTN, Switching & Routing, SIP trunks and call flows Day to day you will be responsible for: Install, repair, and maintain a variety of telephony and related equipment including telephone switches, remote switching modules, VOIP systems, and trunk interfaces. Supporting a Genesys cloud environment with over 900 users across ANZ region IVR configuration and flow changes Troubleshoot WebRTC Building call-flows, setting up voicemails, automated messaging, ring groups/queues, failover etc. Troubleshoot and resolve tickets where an understanding of the SIP protocol is needed What do you need? 1 years' experience with IVR's: flow management and ramp up codes Experience working with Genesys cloud products Ideally you will have experience with RingCentral & Salesforce CRM Exceptional attention to detail Excellent communication skills both written and verbal Why Peninsula? Dedicated career pathway with clear progression and regular performance reviews. Competitive salary and benefits, including annual bonuses, discounted health insurance, birthday leave and more. Ambassador's Club rewards loyalty with additional leave, upskilling funds, and more. Supportive and inclusive workplace culture focused on your personal and professional growth. Curious to know more? APPLY NOW Peninsula is committed to nurturing a diverse and vibrant workplace. We support equal opportunities and welcome applications from people of culturally diverse backgrounds, people who identify as LGBTQI, people of Aboriginal and Torres Strait Islander origin, as well as people with disabilities.