Are you an experienced multilingual Team Leader looking to work with a fun team in an international company that serves businesses worldwide? We are seeking a motivated and driven manager to join a multinational firm specialising in the business travel sector. About you Vocal fluency in English, Chinese and Mandarin is mandatory Proven experience in a leadership position within a contact centre environment The ability to coach , develop and motivate your team to success Excellent written and verbal communication skills Australian citizen or permanent resident About the Role A competitive salary range of $80k - $90k Super (depending on experience) Full-time Permanent Role, roster between 11.45am-9pm Hybrid working options (flexibility provided) Beautiful Melbourne CBD office (outstanding views) – easily accessible by train 4 weeks of comprehensive, paid training and a supportive team environment Regular free initiatives and team days The Role Reporting to the Head of Customer Service, your main duties will involve coaching , developing , motivating and inspiring a team of ambitious and passionate consultants to achieve company performance goals and accomplish incredible customer outcomes with every interaction. A couple of big focuses of this position will include process improvement and workflow management. This is a great position for an individual who has a couple of years worth of experience leading a team in a contact centre and is looking to join a large company with clear goals, great training and career advancement opportunities. If this role sounds like the one for you, APPLY NOW If you have any specific questions on the role, please contact Marcus on 0408 424 009.