The Role: Fantastic opportunity to join a growing MSP as the Lead Engineer, taking responsibility for delivering infrastructure projects, onboarding new clients and acting as the senior escalation point for the organisation. The role offers a great deal of variety in your work and a hybrid working environment. The ideal candidate will have extensive experience operating in a Senior Systems Administrator / Systems Engineer position, has previously worked for a MSP, has excellent communication skills and a solid Microsoft, Cloud and networking skillset. Typical duties will include Project Management: Scope, plan, and execute IT projects for SME clients, ensuring timely and successful delivery. Technical Support: Provide Level 3 support and manage technical escalations, resolving complex issues effectively. System Administration: Configure, maintain, and troubleshoot Windows Servers, Exchange, O365 and Active Directory environments. Network Solutions: Design and implement LAN/WAN solutions, including firewalls, VPN, VLANs, and WiFi. New Customers – Assist with the onboarding and set up of new customers Projects – Office moves, server migrations, on-prem to Cloud, datacentre moves, setting up business grade phone systems Client Interaction: Communicate clearly and effectively with clients and team members to ensure excellent service delivery. Required skills and experience Excellent communication skills, with the ability to operate in a professional manner and work closely with customers of all levels to resolve issues and improve their IT experience. A strong team player who works closely with colleagues to resolve customer issues quickly and to the best of their ability. Happy to share their wealth of experience and knowledge Minimum of 5 years operating as a Senior Systems Administrator / System Engineer – Level 3 Previous experience working for a Managed Service Provider (MSP) is highly desirable Outstanding troubleshooting skills – able to diagnose and resolve issues quickly Strong work ethic – Looking for people who want to do the best job possible and are willing to go the extra mile for the customer Technical skillset required Expertise across the Microsoft suite of products – Windows OS, O365, Active Directory, Windows Servers, Exchange and Hyper-V. Solid Azure skills – previous experience migrating from on-prem to Cloud required Sound experience and understanding of networking – Configure routers, switches, TCP/IP concepts, DNS etc Business grade phone systems – Previous experience deploying SIP, VOIP, 3CX is highly advantageous. Please apply by uploading your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Andrew Smith on andrew.smithdavidsonwp.com, quoting reference JN -082024-37857. Want to know more about Davidson? Visit us at www.davidsonwp.com