YOUR NEW ROLE Fulcrum Suspensions has an exciting NEW opportunity for a Customer Service Advisor to join our busy Signature Store workshop Are you a customer service whiz? Do you thrive off of customers leaving your store with a smile on their face? We are seeking a confident, driven and passionate individual (about all things auto and 4x4) to join our Fulcrum Suspensions team. Our Customer Service Advisors are a pivotal part of our high performing teams, deliver best in class customer service and constantly thrive to build our customer engagement. As Customer Service Advisor, you will be responsible for: Customer Interaction: Greeting and assisting customers with enquiries and scheduling, developing relationships and trust with customers to encourage customer retention, ensuring open communication Sales and Service: Preparing tailored quotations, communicating findings and recommending suitable products and services, efficiently coordinating job completion Team Collaboration: Liaise between customers and mechanics to guarantee high-quality servicing and customer satisfaction What’s in it for you? Some of our benefits include: A balanced work schedule (Monday to Friday, no weekends) Generous staff discounts Career progression opportunities anywhere in Fulcrum Suspensions and the wider Zeder Corporation Group Traineeship opportunities