The Company Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing Smarter HVAC Solutions with a promise of ‘Built in Certainty’ every time. With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of Energy – Synergy – Success. What we offer Flexible & supportive working environment Great team culture – team sports, regular social activities, family friendly Strong safety focus Uniforms Referral bonus Financial wellness programs Discounted Private Health Insurance Personal & professional training opportunities Employee Assistance Program (EAP) – immediate family included Free parking onsite The Role Reporting to the Service Manager – Cairns and based in Cairns , the Service Administratorwill perform a range of diverse administration and service functions for Cairns region to ensure smooth operations of the Service business. Some of the key responsibilities will include but not limited to: Undertake and provide administrative support to the Branch and business as required Assist Service technicians’ timesheets and schedule alongside the Service Deployment Officer Generate service jobs, purchase orders, FSQ, etc. Generate accurate & timely reports (WIP, etc.) Maintain client portal requirements and accurate data Oversee the training of service staff when necessary Develop strong relationships with all levels of stakeholders What makes you stand out Successful candidate will demonstrate their similar service administration experience, an understanding of the challenges of working in a dynamic and fast-growing business, and the following attributes: Ability to collaborate with a multi-disciplinary team Strong written & verbal communication skills Exceptional customer service skills Good negotiation & influencing skills Competent project management skills Financial competency Strong time management Ability to work under pressure Culture Most importantly the candidate will be able to demonstrate how they work within the VAE company values of Energy, Synergy and Success . We are proud of the VAE Group culture and it is key to the company's significant growth & low employee turnover. If you are looking for a career opportunity in a workplace value training & development, please apply today and join us at VAE Diversity & Inclusion At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture. If problem-solving and innovation are motivational to you, a career with VAE Group will provide these opportunities.