Initial one-month contract with the potential extension until the end of 2027. Attractive pay rate. Hybrid work (WFH Sydney CBD). Immediate start PURPOSE OF THE ROLE: As a part of your role, you will be responsible for delivering enquiry management, transactional support, managing inbound enquiries, via phone calls, utilising the platform ZenDesk and handling email correspondence as well. KEY ACCOUNTABILITIES: Provide a high-quality customer-focused service to internal and external stakeholders across multiple channels to enhance the customer experience and maximise first contact enquiry/transaction resolution. Deliver high quality customer service for a range of transactions and enquires, consistently meeting service level standards and adhering to processes and systems, associated compliance, and legislative requirements. Collaborate with teams across the Curriculum Division and other key internal stakeholders to effectively resolve, and if required, escalate customer enquiries. Actively contribute where required to any team within the Curriculum Division to support the effective management of high volumes of customer transactions and enquires in peak ESSENTIAL CRITERIA: Certificate III in relevant discipline or equivalent skills, knowledge and experience. Demonstrated capability to provide customer focused responses and information in a high-volume environment, across enquiry channels including phone, chat, email and web based, delivering high standard of customer experience. Demonstrated ability to listen, interpret and convey information in a clear, accurate and appropriate manner responsive to individual customer needs. Demonstrated administration skills to support contact center activities and transactions processes including use of office technology, information and customer relationship management (CRM) systems. Willingness and ability to travel to nearby learning locations if required, as per conditions contained within the employee’s Enterprise Agreement. If this sounds like you, please submit your resume by clicking the 'Apply Now’ button. For further information about this role, please contact Naresh at 0481 615 994 or drop an email to naresh.shankareasyauthoring.com About easyA: Established in 2006, easyA helps jobseekers find the right opportunity to match their skill set and career progression. We are the authorised suppliers to NSW, ACT, QLD, the Federal government, and multiple corporate organisations.