Job Description Lead the design of innovative, customer-first service strategies that align with business goals | B2B Focused 6 month Full-time contract (possible extension) $750-$850super | Sydney CBD | Hybrid WFH As one of Australian's leading brands that has the customer at the heart of everything they do you will be working at the intersection of business strategy, customer experience, and service innovation. This is an exciting opportunity for someone who thrives on collaborating across multiple teams and business units to create a seamless and impactful service experience for both internal and external customers. Key Responsibilities: Develop innovative CX strategies that align with business objectives and drive measurable results. Lead cross-functional collaboration with product, experience, and data teams to execute customer research and deliver insights that shape decision-making. Create end-to-end service vision and road maps that address both business and customer challenges, ensuring consistency across all touch points. Map service ecosystems to understand relationships, dependencies, and opportunities for service improvement. Engage with stakeholders across various teams to foster a customer-first mindset and build strong partnerships that support business growth. What You’ll Bring: Extensive experience in service design or customer experience, with a strong portfolio of leading strategic, complex projects. Expertise in human-centered design methodologies, data analysis, and deriving actionable insights for business decisions. Proven ability to develop strategic roadmaps, translating insights into innovative customer solutions. If you are a passionate Service Designer looking to drive meaningful change in a customer-centric environment and are interested in joining a high-performing team, please apply to this ad with an up-to-date copy of your resume.