This is a End User Computing Engineer role with one of the leading companies in AU right now Aveo with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at Aveo The Opportunity \Location: Sydney, Melbourne or Brisbane\ Reporting to the Service Desk Manager, you'll lead operations and enhancements of Aveo's end user device fleet and configuration including laptops, desktops and printers. What we offer - Up to 12 weeks paid parental leave - 2 additional 'All About Me' leave days per calendar year - Ability to purchase additional annual leave - Flexible working arrangements - Opportunities for further career development You will - Provide escalation support for emerging issues & service requests relating to Aveo's end-user productivity and hardware platforms (Laptops, Desktops, File Print) - Support the Aveo Service Desk team through your practical procedures and automation. - Own device life cycle matters, fleet device selections, budgets, ordering, as well as vendor relationships to help support our strategy. - Ticket and case management, ownership of complex cases, business critical incidents. - Manage standardisation of Aveo's endpoint devices via templated images and configuration items (GPO and Intune policies) to create/maintain an enterprise SoE. - Maintain consistency of application and hardware provisioning throughout the business via Aveo's MDM platforms and ensure integrity in Aveo's asset management source of truth. - Drive and own our adoption of MDW in this portfolio, including transitions to AutoPilot, for example. - Application packaging and deployment through automated means (script or platform) including configuration items to support security best-practices - Own, monitor, respond and adjust security posture of the fleet, and its network connectivity options. What you'll bring - Experience working within a Service Desk supporting complex, enterprise-wide applications and their underlying infrastructure. - Experience with troubleshooting and supporting multi-site network environments (SD-WAN, MPLS) or other managed services. - Experience provisioning traditional and emerging digital communication services such as ISDN/PSTN, SIP, Teams, Zoom, etc. - Experience managing an enterprise fleet of mobile or collaboration systems, (such as MS Teams, Zoom, Webex etc) and ITIL-driven security practices including patching and service/hardware lifecycle management. - Knowledge of ITIL processes (incident management & root-cause analysis) - Knowledge in repair practices and failure analysis of hardware and end-user applications - Experience with developing or improving enterprise SoE management practices and strategies via MDM platforms (Intune, Desktop Central, Jamf etc.) - Capable of managing traditional Microsoft technologies across the end-user portfolio, including Windows Desktop OS, M365/Intune, Active Directory/AAD and other supporting platforms to manage these effectively. - Experience with Microsoft SaaS cloud technologies, especially Intune, Endpoint Device Manager and Defender. - Support of an enterprise workplace technology fleet of services (File, Print, DNS etc.) - Proficiency with at least one scripting/automation language such as Python, Powershell, Bash etc. If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Aveo. ✅ Applying here is the first step in the hiring process for this role at Aveo. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.