16th October, 2024 Work amongst the hustle & bustle - building located on Waymouth Street in Adelaide CBD Hit the ground running in a collaborative environment by offering administrative support Permanent Full Time - 38 hours across Monday - Friday. ABOUT THE ROLE: Our UniLodge on Waymouth team are looking for the ultimate people person to join our team as a Customer Service Coordinator (CSC) on a Full Time basis. In this multi-faceted role, you will have the opportunity to demonstrate your resilience, proactivity and extensive administration skills to both your peers and key stakeholders. The duties associated to this role include, but are not limited to: Perform all duties associated with the operation of the front desk, including customer service, incoming and outgoing mail, filing etc Provide courteous, efficient and professional service to exceed resident experience Respond to resident queries related to their student residency, studies, general needs, and overall wellbeing Conduct room inspections starting from pre to post occupancy Assist with managing the property specific arears process OUR IDEAL CANDIDATE: We’re seeking an aspiring administration and property management professional who is looking to grow their career. Some of the skills and qualities we are looking for include: Demonstrated experience or background in administration, real estate or accommodation - highly regarded. Prior experience working within a fast-paced environment Exceptional customer service skills, verbal and written communication, and time management skills Intermediate to advanced computer skills Strong telephone etiquette and ability to build rapport Well-rounded organisational skills Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed Have an awareness and empathy for the many diverse groups and backgrounds within the UniLodge community Our mandatory requirements include: Eligibility to work in Australia National Police Check (completed within last 3 months) SA Working with Children's Check (or be willing to obtain) Valid Certificate - Property Management Registration (or be willing to obtain). WHAT WE OFFER Across our workforce we have built an enviable culture of trust , engagement , collaboration , and fun . Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc. JOIN OUR TEAM If have a passion for delivering excellent customer service with a smile, click ‘Apply’ to submit your Cover Letter and Resume. UniLodge are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant. UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. Apply For Job