$35 per hour Super Work for a national leader in commercial equipment solutions Manage a busy switchboard with a high level of autonomy ABOUT THE COMPANY We are recruiting for a well-established and dynamic company with a national footprint, specialising in providing equipment and services for commercial sectors. Known for innovation and reliability, the company employs a sizable workforce and is recognised for its focus on customer service and technical expertise. ABOUT THE ROLE You will manage a busy switchboard, handling and transferring calls. Calmly handle high-pressure situations and ensure smooth call routing, escalating issues to various departments as needed. This is a 2-week temporary role, with potential for extension or permanent placement depending on business needs. Due to the location of the role the selected candidate will need to have their own mode of transport. DUTIES Manage high-volume incoming and outgoing calls Transfer and escalate calls to relevant departments Log call details and ensure accurate message delivery Provide first-line customer support over the phone Address basic queries and direct clients to appropriate teams Monitor unresolved calls and follow up where needed Ensure calls are handled efficiently while maintaining customer service standards Handle urgent escalations swiftly to reduce wait times SKILLS & EXPERIENCE Strong communication skills with a clear, professional phone manner Proficient with switchboard systems; experience with call management software Excellent customer service skills; ability to manage and resolve queries effectively Ability to stay calm under pressure and handle high call volumes Confident problem-solving and issue escalation skills Strong attention to detail, ensuring accurate call logging and follow-up Team player with the ability to collaborate across departments Experience in fast-paced environments; prior customer service or reception experience a plus Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97%. We will get back to every applicant and ensure that you have a positive experience with us.