About the role Contract until end of Jan 2025 – Government Agency Morwell Location – Hybrid working Arrangement Customer Service through phone calls and emails The Customer Support Officer is to respond to phone calls and emails from members of the public, industry and community groups as well as other interested parties. Key Responsibilities: Deliver outstanding customer service through phone calls and emails First point of contact for all telephone and email enquiries Provide a high standard of customer service engagement identifying customers’ needs Undertake general administrative duties and other tasks Key Skills: Previous experience in a customer support-related role Experience responding to the general public via telephone and email Prior Government experience would be beneficial Previous experience utilising Office 365 programs such as word, excel etc Technically / Socially media savvy To find out more about this exciting opportunity please contact Ahmad on ahmad.jahfartalentinternational.com