MAYDAY is excited to partner with a global leader in manufacturing, to find their next Customer Service Representative based in their Mascot office. Join them in upholding their exceptional customer care legacy and play a pivotal role in servicing their valued clients. Be part of an award winning company for employee experience. What's in it for you? 12-month fixed term contract (with the view to extend or go permanent), $59,280 super 4 weeks annual leave 10 days sick leave Work Monday to Friday between 7am-6pm, offering flexibility and work-life balance (38 hour week) Based in Mascot, with parking on site and close to public transport The opportunity to progress and grow within a supportive and collaborative company Work with a supportive and social team Extensive training and continued ongoing support to help you excel in your new role Your outstanding customer service will be recognised and celebrated with various incentives What will you be doing? Handle all client’s enquiries efficiently, and in a professional manner Receive inbound calls from clients providing exceptional customer service Monitor and coordinate service calls for any faults or disruptions Input and update all data from service calls and field technicians into an online application Handle various administrative tasks What experience are we looking for? Previous experience within customer service or a call centre Great communication skills and an ambition to provide the best customer service possible Knowledge of Microsoft office suite Strong attention to detail and results driven Able to work autonomously when needed Full working rights in Australia If you think this could be the role for you then apply today. Reference number: 11479 Profession: Company: MAYDAY Recruitment Date posted: 9th Oct, 2024