This is a Language Testing & Customer Service Officer role with one of the leading companies in AU right now RMIT University with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at RMIT University Your new role We’re seeking a motivated and dynamic individual to join our Language Testing & Customer Service Team as a Language Testing & Customer Service Officer (Full time role for 1 year). Reporting to the Senior Operations Manager – Language Testing, you’ll play an active role in delivering high quality and timely client focused service to all RMIT UP’s internal and external clients through a variety of means. The role is also responsible for the reliable and efficient administration of the PTE Academic and IELTS testing programs. Your roles and responsibilities will include (but aren’t limited to): - Deliver comprehensive and high-quality responses to all forms of internal and external client contact. - Provide accurate and timely responses to and communication with prospective, current and past students and test candidates. - Utilise opportunities for promoting courses, cross-selling and upselling to maximise sales. - Ensure accurate data collection and data entry to support enquiry, enrolment and marketing activities. - Ensure timely administration and accurate processing of course enrolments, payments, refunds and results. - Create and maintain process and procedure documentation. - Ensure strict compliance with all policies, procedures and operations manuals as set out by Pearson VUE, Cambridge ESOL, IELTS Australia and RMIT UP. - Ensure the security of test materials and that any security breaches are documented, and the Language Testing and Customer Service Manager is notified. - Contribute to the achievement of KPIs including service levels and income targets. About You To be successful in this position you will have: - Proven success in customer service roles within professional services or commercial environments and previous experience of delivering a highly client-focused service - Strong interpersonal skills, including the ability to liaise with both internal and external clients from a variety of cultural backgrounds and organisational levels and the ability to be professional, courteous, discreet and diplomatic at all times - Excellent written and verbal (including telephone and in person) communication skills - Proficiency in MS Office and use of databases, internet related computer applications, payment gateways (including EFTPOS) and data entry - Demonstrated effective and efficient administration, problem solving and numerical skills, including high attention to detail If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like RMIT University. ✅ Applying here is the first step in the hiring process for this role at RMIT University. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.