$35.60 super 9 Month Contract with the view to go permanent Melbourne Location / Flexible working Rotating Roster - 7am - 7pm We have an exciting opportunity with a well-established Australian organisation based in Melbourne CBD, offering flexible hybrid work options. We are looking for dedicated contractors to join our team on a temporary basis, working a rotating roster from 7 am to 7 pm, Monday to Friday, with some weekend shifts available at overtime rates, totaling 40 hours per week. Enjoy excellent training and a supportive, friendly work environment. Role Overview: Customer Service Officers/Call Centre Operators We are seeking enthusiastic individuals who are organised, customer-focused, and driven. Successful candidates will thrive in a fast-paced, high-volume contact center, adapting to changing priorities while meeting individual and team KPIs. Key Responsibilities: Manage inbound and outbound calls (non-sales), gathering necessary information and taking appropriate actions. Perform administrative tasks to support high-quality service delivery. Maintain customer satisfaction through effective communication. Handle customer data confidentially and responsibly. Keep accurate records and update databases within our systems. Qualifications: As the first point of contact for the department, it’s vital that you deliver exceptional customer service at all times 2-3 years of experience in a call centre or customer service role. Strong written and verbal communication skills. Experience in a large organisation is a plus, but not required. High level of professionalism and problem-solving abilities in a fast-paced environment. Resilience, adaptability, and a proactive approach. Strong email etiquette and proficiency in Microsoft Office. Tech-savvy skills are essential. If you are ready to make a difference in a dynamic setting, we would love to hear from you