This is a Graduate Engineer - Technical Construction Support role with one of the leading companies in AU right now James Hardie with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off. More About the Role at James Hardie The Opportunity Reporting to the Technical Support & Claims Manager, you will provide value add technical phone and email support to both internal and external stakeholders to ensure excellence in customer service and drive the growth of James Hardie. Your day to day will involve speaking with customers such as architects, builders, distributers, as well as the internal Sales, Customer Service and Products teams. Based in Sydney CBD, this is the perfect opportunity to learn and grow through exposure to all parts of the business, with the added perk of being in the heart of the bustling city. What you’ll do - Providing AU wide technical support utilising internal methods and technologies for builders, architects, salespeople, and the general public - Professionally responding (verbal or written) to external and internal technical enquiries to ensure risk minimization - Provide Level 1 to Level 3 phone and email technical support to all internal and external stakeholders - Provide support to the claims department in assisting the claims process to completion. - Manage our Take-Off service ensuring all Service Level Agreements (SLA’s) are met What you’ll bring - Tertiary qualifications in Building, Engineering (Civil) or Architecture - Experience within trade or building industry highly desirable but not necessary - Team player with customer service experience, ideally in a call centre environment - Superb written and verbal communication skills - Strong time management skills and multitasking ability - Proficient in Microsoft Office (Word, Excel, and Outlook), with aptitude to learn new software and systems Working James Hardie - Stable growth at a global building products manufacturer - Bonus scheme for all eligible employees - Product discounts - Paid parental leave of 16 weeks for the Primary Carer (including super) and two weeks - 2 Volunteer days per year - Plenty of employee rewards and benefits including a rewards and recognition program - Online shopping discounts - International & domestic development and progression opportunities - Access to thousands of free self-development modules via James Hardie University - Annual business conferences with Award gala dinners - Free annual health checks - Employee Assistance Program access for you & your immediate family members - Hassle free, no cost and confidential access to our onsite psychologists & physiotherapists (specific sites) If you don’t think you're a perfect fit, you should still sign up to Hatch and create a profile, we'll match you to other roles that suit your profile. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like James Hardie. ✅ Applying here is the first step in the hiring process for this role at James Hardie. We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.