Join a leading Banking and Finance provider with headquarters in Docklands Our client is dedicated to nurturing relationships with both employees and the wider community, investing in your training and providing continuous support throughout your career. What You'll Bring: Essential Experience: Prior experience in a customer service or contact centre role is a must. Banking and finance experience is highly valued. Strong Communication Skills: Exceptional verbal and written communication abilities, with an ability to build rapport and engage with customers in a professional and friendly manner. Problem-Solving Abilities: Confidence in assessing customer needs, thinking on your feet, and delivering effective solutions to resolve inquiries and complaints quickly. Empathy & Patience: A strong ability to show empathy and patience, especially when handling challenging or frustrated customers. Conflict Resolution: Skilled in managing difficult conversations and de-escalating situations in a calm and effective manner. Tech Proficiency: Confident in using call centre software and systems to navigate customer accounts, troubleshoot, and log interactions accurately. Active Listening: Excellent listening skills to fully understand the customer's concerns and ensure their issues are addressed promptly. Attention to Detail: Focused on ensuring every interaction is documented correctly, and information is accurately communicated. Multitasking & Time Management: Skilled in handling multiple tasks efficiently, prioritizing workloads, and meeting performance targets. What You'll Get: State-of-the-Art Facilities: Enjoy modern facilities located in the heart of Melbourne, near public transport, shopping, and eateries. Flexible Hours: Rotating roster from Monday to Friday, 8 am - 8 pm. Dynamic Environment: Be part of a high-performing, supportive team. Reputable Brand: Join a company with a strong culture, reward systems, and opportunities for growth. Ongoing Support: Receive continuous training and coaching to excel in your role. Don't just apply for a job - start your career with a reputable brand in the Banking & Finance industry. Apply now to make a lasting impact At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people. We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustmentshoban.com.au or visit hoban.com.au/adjustments for additional contact details.