Join an Award-Winning MSP Leader About Us We're not just another MSP – we're an industry-leading, multi-award-winning team of IT enthusiasts on a mission to revolutionize managed services. Our accolades speak volumes: Ranked in MSP Top 50 Australia for 5 consecutive years Exceptional Customer Satisfaction (CSAT) rating of >98% Industry-leading Net Promoter Score (NPS) of >60 Pioneers in automation, leveraging cutting-edge tools like Rewst, Immy.Bot and MSPBots Outstanding Employee Satisfaction (ESAT) rating of 9.3/10 Currently supporting 1,500 seats across 50 clients, we're rapidly expanding with our sights set on 5,000 seats by 2030. Our core values aren't just words on a wall; they're the heartbeat of our organization: Customer Above All Always Evolving Professionalism Solutions Focused Positive Attitude The Opportunity We are looking for a Senior Service Desk Engineer (L3) to take charge of resolving complex technical issues, guiding other engineers, and ensuring seamless client support. Your Mission: Act as the go-to expert for complex support tickets, providing advanced troubleshooting and resolution Manage critical incidents with a focus on minimizing client impact Navigate and support diverse IT landscapes, from on-prem to cloud (Microsoft 365, Azure, and beyond) Become the go-to guru, mentoring our L2 engineers and elevating the entire team's expertise Lead technical projects such as system migrations and upgrades Create outstanding documentation that becomes the gold standard for our operations Leverage and enhance our cutting-edge automation systems to streamline workflows The Ideal Candidate: 3 years of experience in a Senior (Level 3) Service Desk role, ideally in an MSP environment Relevant certifications in Microsoft technologies, networking, and cloud platforms Deep technical know-how in Microsoft 365, Azure, Google Workspace, and networking wizardry Proven skills in server administration, RMM tools, patch management, and cybersecurity The gift of clear communication, turning tech-speak into client-friendly language Time management skills, able to prioritize and manage multiple tasks efficiently Valid driver's license and Australian work rights Why Join Our Quest? Continuous growth: Regular team training and development opportunities Cutting-edge tech : Work with the latest in IT and automation Recognition : Your contributions will be seen and celebrated in an encouraging environment Supportive team: Join a crew with a proven track record of employee satisfaction Career advancement: Clear paths for progression as we grow Make an impact: Your work directly influences our industry-leading customer satisfaction Team Building : Regular team building events to foster camaraderie Give back: Participate in charitable events and make a difference in our community Ready to Level Up Your Career? If you're passionate about IT, thrive on problem-solving and a drive to excel, we want to hear from you. This is your chance to join a team that's not just going places – we're leading the pack Apply now and let's shape the future of IT support together Notes: Please include your proudest technical achievement in your application. We love a good tech story A police check is required in the final stage of the recruitment process.