Customer Service & New Work Officer Job no: 510538 Work type: Full Time Location: Melbourne - South, Melbourne - East An amazing opportunity has become available for a New Work & Customer Service Representative to join our busy Services team at Dandenong. New Work & Customer Service Representative Are you ready to provide high quality service to our internal & external customers? Apply now to grow your career with our dynamic team Be part of an innovative team that values collaboration and growth Contribute to sustainability initiatives that make a difference Take advantage of Career growth opportunities Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand. We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry. Role Details: Based full time between Monday to Friday in our Dandenong site and reporting to the Customer Service & New Work Team Leader. What you'll do : Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring products are setup on a timely manner & update existing products with accurate information Coordinate with the Sales Team, Production, Design & Suppliers to resolve any issues arising with new product setups Daily coordination with Sales, Art Houses and Production teams to organize new /existing tooling, art for new and existing product alterations Facilitate product changes initiated by the production and design teams & tooling transfers within sites together with the tooling department Provide daily updates to the Sales & Production team on progress of tooling Maintain accuracy of job card information as required Establish meaningful relationships with internal and external customers and possess exceptional communication skills Maintain an elevated level of accuracy in all activities and a strong team attitude. Assist the team during peak periods or when team members are away, ensuring continuous coverage and maintaining high service standards Facilitate team projects Assist customer service team based on requirements What You Will Bring: Great communication skills High level of accuracy Willingness to learn with on-the-job training Experience with Microsoft office Prepared to work in a fast-paced environment What you’ll love when you join us: Sustainability: Contribute to sustainability initiatives that make a difference. Supportive Environment: Be part of a team that values safety, respect, and collaboration. Career Growth: Opportunities for further training and career advancement within the company Ready to make a difference? Apply now and be a key player in shaping our future You will be required to meet Visy’s employment criteria which will include a criminal history check. Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.