EXPRESSION OF INTEREST - INTERNAL CANDIDATES ONLY Overview: We are seeking a highly motivated Customer Service & Sales Support Officer to join our team in Yandina on the Sunshine Coast. In this role, you will be responsible for providing a high level of customer service for our external customers and internal sales team. If you have a keen eye for detail, are a team player, enjoy building effective relationships and are passionate about customer service, we'd love to hear from you. What you will be responsible for: Be the main point of contact for customer inquiries via phone, email, and ensure prompt and professional responses. Provide administrative support to the sales team by preparing quotes, processing orders, and assisting with management of customers. Assisting the sales team with lead generation activities, including scheduling of appointments and following up on inquiries. Contribute to the continuous improvement of customer service process and overall customer satisfaction. Conducting after delivery customer satisfaction surveys and associated reporting. Customer warranty support. Management of customer issues with professionalism working towards positive resolutions that meet the customer needs. Other projects or duties as required by your manager. What do you need to bring to the table? Strong communication skills, written and verbal, with a customer-first mentality. Experience in customer service, sales support or similar administrative roles. Impeccable attention to detail with good time management and organisational skills Proficiency in Microsoft Office Suite and CRM software. A positive attitude, problem-solving skills and the ability to work independently and in a team. Familiarity with sales processes and a desire to support sales teams to achieve their goals. PLEASE PROVIDE A COPY OF YOUR RESUME AND A BRIEF OUTLINE OF WHY YOU ARE INTERESTED AND WHAT YOU CAN BRING TO THE ROLE. CLOSING DATE: WEDNESDAY 6 NOVEMBER.