Join a global employee-first organisation supporting with customer service operations The Company: Our client, a global leader based in Germany, specialises in innovative water filtration solutions across the ANZ region. They offer a diverse range of products, including pitchers, bottles, and under-sink systems, ensuring superior water quality through proprietary filtration technology. The company is widely accessible in Australia through various retail outlets and online platforms, prioritising first-class customer service backed by decades of expertise. The Role: Addressing customer inquiries and maintaining accurate CRM records Managing system interface issues and overseeing product returns Collaborating with cross-functional teams to ensure seamless operations Handling the entire order process, including communicating changes to purchase orders Coordinating with a 3PL warehouse to ensure order consistency and meet service level agreements (SLAs) Managing e-Commerce orders in the Sage system Engaging actively with customers and consumers via phone in a fast-paced environment Utilising critical thinking to solve problems and adapt to changing circumstances Skills & Experience: Strong customer service acumen with a positive, friendly demeanour and eagerness to learn Dynamic and adaptable emerging professional with experience in order fulfillment and 3PL operations Intermediate Excel skills, including basic formulas, formatting, filtering, and analytics Ability to prioritise tasks, work independently, and think quickly to resolve issues Benefits: • Free Parking on site • Hybrid working model • Opportunities for career progression • Positive workplace culture For more information: For a brief, confidential discussion about this role or your next career move, please contact Anna Alexandrou: annamillerleith.com.au