Job Description Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, professional and in keeping with the principles of Heartist Support and value the contributions of all team members, creating trust and empowering our people Treat guests and team members from all cultural groups with respect, sensitivity and transparency. Be an advocate of ALL: Accor’s loyalty program to non members Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information & entering reservations Answering guests queries in a timely and efficient manner. Addressing guest requests and handling guest complaints in a positive manner. Liaise with inter departments to assist guest and advise of room moves