Graduate Desktop Support Engineer – Forge Your IT Career at Blue Connections Are you a recent IT graduate or have a Cert IV in IT? Are you ready to launch an exciting career in a vibrant, dynamic work environment? If you’re passionate about IT and eager to make a difference in the tech world, Blue Connections wants YOU About the Role: At Blue Connections, we’re proud to be a provider of best-in-class IT solutions for Australian enterprises, government departments, and some of the country’s most iconic organisations. For over 27 years, we’ve been helping businesses grow and succeed with cutting-edge technology solutions. We’re now looking for a Graduate Desktop Support Engineer to join our talented team and support our clients in the heart of Melbourne’s CBD. This is your chance to work onsite with easy access to public transport, providing IT support that truly makes an impact As part of our award-winning team, you’ll be exposed to Tier 1 technology partners like Lenovo, HP, Cisco, Microsoft, Palo Alto Networks, and Fortinet . This role is your opportunity to grow your skills and forge a rewarding IT career. About You: • You’ve just finished your IT degree or Cert IV in IT, and you’re ready to hit the ground running • You’re a natural problem solver who enjoys troubleshooting and finding solutions for clients. • You have great communication skills and know how to provide an awesome customer experience. • You’re motivated, eager to learn, and excited about the endless career opportunities in IT. Why Choose Blue Connections? At Blue Connections, we believe in a culture of inclusivity, innovation, and collaboration. Our team is dynamic, supportive, and passionate about delivering the best IT solutions to our clients. We’re also big on work-life balance and love to see our team members thrive both personally and professionally. We’re not just about IT support; we’re about building careers. With many industry partnerships, certifications, and recognition, including being a finalist in the 2022 ARN Innovation Awards and the AFR Most Innovative Companies , Blue Connections is the perfect place to start your IT journey and grow alongside the best in the industry. What You’ll Be Doing: • Provide Level 1-2 technical support to users, both onsite and remotely. • Assist in the installation, configuration, and maintenance of hardware and software systems. • Troubleshoot and resolve IT issues, ensuring systems run smoothly. • Log and document all support activities in our IT Service Management (ITSM) system. • Learn from and collaborate with experienced IT professionals, gaining exposure to Microsoft 365, Windows OS, Active Directory , and networking concepts . • Stay up-to-date with system changes and industry trends. Requirements: • Degree or Cert IV in IT (recently completed or close to completion). • Passion for technology and a drive to excel in the IT industry. • Basic understanding of desktop support, networking, and troubleshooting. • Excellent interpersonal and communication skills. • Willingness to learn and grow in a fast-paced IT environment. Ready to Kick-Start Your IT Career? If you’re ambitious, tech-savvy, and ready to join a team where your potential is nurtured and celebrated, Blue Connections is the place for you. Apply today and take the first step toward a fulfilling IT career How to Apply: Submit your resume and cover letter to [email] and let us know why you’re excited to start your career with Blue Connections. We can’t wait to meet you