Location : Bella Vista, (near Norwest) Salary : $60k Super Role Highlights: You'll be the go-to person for customer queries, helping a diverse range of internal and external customers. It's not a call centre - it's a service-focused environment were going above and beyond is the norm. Your positivity and ability to make customers feel valued are key. Role Overview The Customer Service Specialist will assist internal and external stakeholders, managing everything from processing orders to handling product inquiries. You'll receive comprehensive training and support, including learning from technical specialists for those tricky, technical questions. Key Duties Include: Handle any inbound calls and emails with warmth and professionalism Process orders and ensure customers and staff are happy with the service Coordinate and implements the sales administration in the office, and be the direct link between field reps, customers and the company to ensure orders are put through correctly Process sales orders, quotes and arrange deliveries Improve customer service quality by suggesting improvements Monitor open delivery reports to ensure warehouse is dispatching orders on time Collaborate with internal teams like sales, marketing, and R&D to solve customer inquiries Candidate Profile You are friendly, positive, organized, and proactive with excellent communication skills and a passion for customer service. You thrive in a complex environment where customer service is more than just a phone call, you are eager to learn and want to grow within a company that values its people. We're looking for someone with: Excellent verbal and written communication Strong attention to detail and organisedLoves helping others, takes initiative, and has a positive, can-do attitude Eager to learn and grow within a supportive team Driver's Licence/own transport (public transport is limited) Microsoft Office skills (Word, Excel, Outlook) Any prior experience in customer service, fast food, retail, call centre, or administration would be ideal, however, we are more interested in how you communicate, your willingness to learn and your genuine interest in building a career Does this sound like you? Culture & Benefits Join a manufacturing company that prides itself on its supportive, inclusive culture and commitment to continuous improvement. They offer comprehensive on-the-job training over 6 weeks and opportunities for career progression, recognizing the success of their people as the key to their growth. This is a great entry-level role, where you can grow your career in customer service and operations Join a Australian business with well-known products with sites across Australia Full time permanent role Monday to Friday, 8am-4pm with WFH flexibility Salary: $60k Super Bonus Supportive, diverse and dynamic team environment with a focus on quality service Great entry level role, some of the other senior leaders in Supply Chain, Operations and Finance all started in Customer Service Location: Bella Vista Head Office, with parking onsite. Apply If this sounds like you, please send your resume by clicking the "apply" link below. The reference number for this role is CD44938. Please allow for 3 - 5 working days for us to process all the applications. All applicants will receive feedback from us, either via email or a telephone call.