About the role The Mater Hospital Administration team has an opportunity available for an experienced Senior Administration Officer to join their team working in our Audiology, Speech Pathology and Cochlear Implant Administration team. This is a permanent, part time role (32 hours per week Monday- Thursday) Salary range:$36.51 - $40.81 (MCA 3) per hour plus 11.5% superannuation and access to not-for-profit salary packaging up to $15,900 access to many staff benefits What you’ll be doing This position is a Senior Administration Officer within Audiology/Speech Pathology and Cochlear Implant Team. Your role will involve but not be limited to: Providing Exceptional Customer Service to patients and clients Booking and managing outpatient appointments in TAHDIS (Team Allied Health Data Information System) Register and update patient details in iPM Invoice/receipt patients in Totalcare and using HICAPS. (Including workcover, NDIS and DVA patients) CI Tele-audiology booking CI appointments booking Phone & email queries CI & Audiology CI Database management Billing Arranging Speech Pathology and Audiology appointments Following up outstanding patient accounts Manage phone calls from patients and clinical staff taking a variety of enquiries Stock ordering in D365 and WINC Provide administrative assistance to other senior staff and others as requested Exercise judgement where necessary to solve immediate problems in situations where precedents have not been set and procedures not defined About you To be successful in this role, you will demonstrate: Previous Totalcare/billing experience (highly desirable) Previous experience in using HICAPS (desirable) Must be able to work autonomously as well a team High level of customer service, verbal and written communication skills Ability to multitask, organise and prioritise work effectively within a busy, fast-paced, demanding environment Highly developed time management and organisational skills Strong computer skills including competence in Administration systems (and the ability to quickly learn new systems) Ability to use programs such as Outlook, Word and Excel Why join us? Mater is Queensland’s largest and most innovative not-for-profit healthcare service, providing care for almost 700,000 patients a year across a network of 11 hospitals. We are a leader in healthcare, education and research — and that’s because we employ exceptional people. MAKEYOURMATERMOVE Via salary packaging arrangements, allocate some living expenses directly from your pre-taxable income and ultimately increase your take-home pay Access to package meal and entertainment expenses via salary packaging Access to leading education and professional development via Mater Education Access to our Employee Assistance Program and on-site pastoral care teams Discounts to local and national business/venues for Dining/Retail/Travel & Accommodation/Other Unlimited access to a multitude of discounted fitness facilities through Fitness Passport Access to on-site, discounted parking Discounted food and beverage at various campus cafés and coffee venues For further information, please contact Amy Beauclerc, Team Leader Allied Health , 07 3163 2241 Applications close on Wednesday 30 th October 2024. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered. Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates. For more information regarding Reconciliation at Mater, please visit o ur Reconciliation webpage .