SustainHealth are looking to scale our team with an experienced Payroll and Customer Service Administrator who is passionate and motivated. S ustainHealth Recruitment is a multi-award-winning boutique Healthcare, recruitment company, based in Sydney's CBD. We are looking to scale our team with an experienced Payroll and Customer Service Administrator who is passionate and motivated to work with an employer who cares, respects your hard work, and recognises effort. Payrolling Experience is essential for this position. Minimum 1 year. We reward, Loyalty, Dedication, and Integrity. This Position: As a critical member of a SustainHealth Recruitment business, you will work with the SustainHealth team to ensure accurate & timely payment of contractors, whilst also working closely with our customers, to ensure payroll and our customer relationships run collaboratively and smoothly. Your role will be critical in ensuring the accurate processing of payroll on a weekly basis as well as the timely payment of invoices. Your main responsibilities will be to work with Contractor Staff, our Compliance Team, and Recruitment Consultants, to ensure that all placement details are accurate, are recorded in the payroll system, as well as our CRM and that Contractors have provided all necessary documentation to enable payment. You will liaise with our customers, managers, and payroll team to ensure timely responses to their queries and provide positive solutions to any problems that may occur. To be successful in the role, you will have a positive outlook, be solutions focused, with a respectful customer centric attitude. You will deliver exceptional customer service, provide communication solutions to key stakeholders on how best we can handle customer queries. You Will Be: Calculating Penalty rates/ Overtime Calculations/ Weekly/ Fortnightly payroll Customer focused at all times Solutions focused Able to learn and adapt quickly An excellent problem solver A clear and considerate communicator, in all mediums Able to understand and be confident in managing complaints and queries, respectfully and in a timely manner Organised and focused on positive outcomes at all times Able to work an efficiently as part of a team Able to work closely with key stakeholders to achieve positive and timely outcomes Your Experience: You will have worked in a customer facing role You will be detail orientated and enjoy calculations and logic. You will have a “can do” and positive attitude to your work You will have had administration experience, with a good understanding of key software programs and platforms You will be able to demonstrate your excellent communication skills and experience Why join Sustain Healthcare Recruitment? We work hard but celebrate big - every quarter our incentives include away days, 5-star meals, 5-star experiences. We strongly believe in supporting our staff in their wellness needs. On top of our annual leave entitlements, we give a 'no reason needed' Day to be taken at any time throughout the year to be able to completely switch off and regenerate. Flexible dress policy: you dress for your day CBD office space featuring creative breakout, hot-desking, and meet-up spaces. Very close to public transport If you would like to learn more about SustainHealth Recruitment , please send your inquiry and updated resume to: sharleensustainhr.com.au We look forward to hearing from you