As a Billing Customer Service Officer, you will be responsible for managing billing inquiries and ensuring accurate processing of invoices. Your role will be pivotal in maintaining customer satisfaction and operational efficiency. This position is a 6 month contract with possibility of extension, 5 days on site and located in Ballarat. Client Details Our client plays a vital role in the Victorian Government, with a vision to provide exceptional service to the community and leave a positive impact on our lives every day. Description Managing customer billing queries and complaints efficiently. Assisting in the implementation of efficient billing processes. Maintaining up to date knowledge of billing procedures and standards. Providing excellent customer service and building strong relationships with clients. Participating in team meetings and contributing to strategy development. Ensuring compliance with all relevant regulations and standards. Profile The successful Billing Customer Service Officer will have: A strong understanding of billing processes and customer service principles. Excellent communication skills to effectively handle client inquiries and complaints. The ability to work effectively in a team and contribute to departmental goals. A proactive approach to problem solving and the ability to manage multiple tasks. Proficient in Microsoft Office, Excel and Word Job Offer An hourly wage of $40 super The opportunity to work in a significant public sector entity. A temporary role with potential opportunities for growth and development. A supportive work environment that values teamwork. If you are a dedicated individual looking for an opportunity to contribute to the greater community and enhance the lives of others, we encourage you to apply for this position To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Molly Denahy on 61 3 8616 6235.