At Tradeware we connect people with great products every day. We are a national business that services the Hardware industry with innovation and we pride ourselves on being consumer-led and customer-driven. We represent our own Brands and Brands of our supply partners and have long-term relationships with major hardware retailers. Tradeware offers local service and national strength through an experienced sales team, innovative marketing, and a unique network of nationwide distribution centres. The Opportunity Are you an energetic, positive, and proactive individual looking for your next career step? Join our dynamic SA customer service team full-time at Regency Park. In this office-based customer service role, you’ll be the first point of contact for customers via phone and email, handling inquiries and providing essential sales support. You’ll resolve product queries and address sales opportunities quickly, efficiently, and with a friendly approach. Whether you have call center experience or are eager to develop your skills in a growing business, this is a fantastic opportunity to build your career in a supportive and customer-focused environment. Reporting to the Customer Service Manager, the key responsibilities will be: Responding to all customer inquiries in a timely and professional manner, using effective communication skills to build strong relationships. Delivering superior customer service, ensuring customer satisfaction and retention. Ensuring accuracy and efficiency when entering orders into our system. Contributing to the reduction of customer credit, working proactively to identify and resolve issues before they escalate. Make scheduled outgoing calls to customers to gather feedback and look for upsell opportunities. Support national sales and marketing teams as required Setting learning and training goals, and proactively seeking opportunities to improve skills and knowledge. Why Join Tradeware? Our team are our heroes and are at the heart of everything we do. We look after our people and are passionate about continually expanding on our ‘People Experience’. We believe that to achieve our business goals, every role in our business value chain is so important, and that we need to work together as one team. Together we will always aim high, learn together, and strive to ensure we do the right things well. As a customer service representative, you will receive: Permanent, full-time position Competitive base salary, plus 11.5% superannuation Monday to Friday, 7:30 AM – 4:00 PM work hours Rostering schedule for non-national public holidays Flexible hybrid work model (office and WFH) Company-provided laptop Continuous training, mentoring, and ample career development opportunities Team-based national incentive scheme Access to Employee Assistance Program (EAP) for you and your family Exclusive discounts on Tradeware products Supportive, friendly, fun, and team-driven learning culture About You To thrive in this role, you’ll need: A passion for providing exceptional customer service and supporting others A friendly, approachable demeanor and excellent communication skills The ability to achieve positive outcomes and build strong customer relationships Strong problem-solving skills, especially when working under pressure Comfort with using technology and navigating systems (tech-savvy) Integrity, a solid work ethic, and a positive mindset The ability to manage multiple tasks and priorities effectively Desirable: Experience or knowledge in the hardware industry Desirable: Proven success working in a customer service team How to Apply If you're a self-motivated, customer-focused individual with a passion for excellence, we’d love to hear from you Apply today through the SEEK website. Confidentiality is assured for all applications. Please note: While we strive to contact candidates with suitable skills and experience, high response rates may mean we cannot personally reach out to all unsuccessful applicants. No recruitment agencies, please.