We are looking for an exceptional Sales Manager to join our growing team and support our vision for 2025 and beyond. Reporting to the General Manager, you will lead a team of 15-20 sales and customer service representatives, playing a pivotal role in shaping our sales strategies, improving the customer journey, and driving the success of both prospective students and their families. This role requires someone who is proactive, solution-focused, and structured but also personable and approachable. You will thrive in a fast-paced environment, leading by example while driving the team toward excellence. Who Are We We empower students and their studies by providing highly engaging small-group tutoring designed to prepare them for school assessments and final exams. Our sessions are presented by experienced but young tutors who can teach the study design in a simple and intuitive yet engaging way. Over 3,500 students and 90 staff have joined our tutoring services since our founding in 2020. Our growth is a testament to our dedication to providing ALL our students and parents with a high-quality tutoring experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their goals. We were listed as the 17th Fastest Growing Startup by the Australian Financial Review in 2022 and ranked again for 2023, and we're continuing to multiply year over year It's our vision to reshape education, starting with tutoring. Key Responsibilities Lead, mentor, and manage a team of 15-20 sales & customer service representatives, handling day-to-day escalations and ensuring smooth operations. Standardise sales procedures by developing and maintaining SOPs, providing ongoing training, and formalising documentation and policies. Conduct regular team performance reviews (monthly or quarterly), with weekly stand-ups for team and department leaders. Design and execute a sales strategy to achieve Contour’s growth targets for 2025 and beyond. Collaborate with the General Manager and Talent Acquisition team to recruit, onboard, and train new team members to meet increasing demands. Personally handle sales calls with prospective parents and students to stay close to the customer experience and lead by example. Continuously improve your skills as a sales leader through professional development as the team and organisation grow. Lead cross-departmental meetings to ensure sales strategies align with the overall goals of Contour. Improve and enhance the customer service journey to ensure the highest levels of satisfaction and retention. Recommend improvements to the CRM system and digital automation processes to streamline and optimise sales workflows. What You’ll Bring Proven experience in managing a high-performing sales team, ideally in education or a service-oriented environment. Strong process-oriented mindset, with a keen ability to develop and implement structured sales practices. A proactive, solution-driven attitude, with excellent interpersonal skills that make you approachable and personable as a leader. Experience in designing and executing effective sales strategies to drive growth and improve customer experience. Passion for continuous learning and upskilling both yourself and your team as Contour evolves. Why Contour? Be part of a fast-growing startup environment where your ideas and leadership will shape the future of education. Enjoy a collaborative, supportive team culture, with opportunities for professional growth as Contour expands. Competitive compensation and benefits, including a pathway to leadership roles as we continue to scale. A dynamic work environment that fosters creativity, strategy, and innovation. Requirements Skill Requirements Honesty and Integrity Passion for Teaching High Level of Empathy Energy and Enthusiasm ️ Excellent Communication Skills Independence & Proactiveness Willing to Listen, Learn & Lead Intelligence & Creativity Experience Requirements Bachelor’s Degree (or higher) in Commerce/Marketing/Business/Management/Operations 3 Years Experience in Sales, and/or Customer Service/Management/Operations Experience Personal Requirements ☃️ Passionate & Engaged (we want you to be genuinely interested in working in education) Long-term Mindset & Vision ( if you're selected, we'd like you to come for the ride for as long as you can) Genuine Desire to Help Students & Parents (it's our goal to help students achieve their potential) ️ Full Academic Year Commitment (e.g. no overseas exchange trips for 8 weeks) ⏳ Ability to Commit to Hours (can’t constantly reschedule or miss work) Travel to our Locations (e.g. primarily Glen Waverley, but also CBD, Box Hill, Narre Warren or Point Cook) Sign an NDA (e.g. can't distribute our resources/company info to others) ❌ Agree to a non-compete clause ( e.g. you can’t work with similar organisations, exceptions apply, check with us) Past VCE Graduate (we still accept applications from non-VCE graduates, just it helps) Benefits Competitive benefits and pay, that recognise your pivotal role in sales and customer service at Contour A chance to shape careers and culture, fostering a thriving environment where students and staff can excel As we grow, so do your opportunities - envision a path that can lead to senior leadership roles within a dynamic start-up Personalised mentorship and training , dedicated to refining your sales and people management experience Work where creativity meets strategy - in a non-corporate setting where you can directly influence the company's innovative edge. Join an environment where team success is celebrated, while simultaneously boosting your public speaking, leadership, and collaboration skills By joining Contour Education, you won't be taking on just any other sales leadership role; instead, you'll be embracing an opportunity to make a lasting difference in a growing company, and in an industry ripe for innovation.