The Company Our client are an FMCG leader with a strong brand portfolio, based in the South Eastern suburbs of Melbourne they are now positioned to hire a Customer Service Specialist on a 12 Month Fixed Term Contract responsible for supporting their Logistics and Operations team to achieve results and provide a high standard of customer care. The Role Reporting to the Logistics Manager this role will be responsible for: Overseeing incoming customer inquiries and order processing for relevant request’s, whilst liaising with 3PL partners where necessary. Coordinating orders and providing insight across pricing, schedules and availability to ensure expectations and targets are met. Managing stock-outs across your portfolio, ensuring inventory accuracy and communicating on low stock items. A focus on Continuous Improvement and utilising Root Cause Analysis to identify and mitigate challenges. Your Background 1 - 2 year’s experience in a similar role. Excellent customer service skills, dealing with key stakeholders via the phone. Must have clear and open communication skills. Microsoft Excel and SAP experience. Ability to multi-task and great organisational skills. Ability to work in a fast paced environment and be adaptable. What's on offer? This is an opportunity to join a leader in their space, for the right candidate, an attractive salary is available. If you would like to discuss this opportunity further please contact K-Lyb Reyes at Blackbook Executive on 03 9823 7411.