Are you looking to join a firm that’s progressive, innovative and holds both its team members and clients as the centre of its culture? Start your future with AFS today Who we are We’re a modern Chartered Accounting firm located in the heart of Bendigo, Djaara Country, with a team of over 100 professionals. We’ve been providing services to Bendigo and surrounds for over 70 years and are a proud pillar of the Bendigo community. Our culture We believe every single team member is a leader and contributes to the success of our firm and our clients. We invest in organisational development, leadership skills and career planning, recognition and coaching to constantly enhance the experiences for our team. A core part of our identity is our commitment to our local regional community. Each year we support Bendigo organisations, charities and not-for-profits through direct or in-kind sponsorship and involvement. Furthermore, we’re committed to developing our environmental, social and governance sustainability to ensure our business practices have a measured and positive impact. Our culture is something we value, nurture and routinely seek team feedback on, so that we can continue to foster a meaningful work environment for everyone. The role The role of the Client Service Administrator at AFS is to provide administrative support within our Business Services department. This involves providing necessary assistance to ensure deadlines are met and the end to end client service experience is delivered in line with AFS’s client first focus. Accountabilities Carry out ATO mail processing in accordance with AFS protocols. Generate client correspondence on a daily basis to the highest standard. Manage the submission of tax returns and activity statements. Manage daily Corporate Secretarial duties, including the management of ASIC payments. Generate associated letters and invoices using the firm’s software & document management systems. Manage communication with clients, government agencies, and suppliers. Manage payments to and from the AFS Trust Account. Collaborate with the team to meet work deadlines and client expectations. Assist the wider team with various administrative tasks. Maintain databases across various platforms. Provide professional assistance to clients within the scope of your qualifications, redirecting them appropriately when necessary. Exhibit strong professional communication skills, both verbal and written, in all interactions. Prioritise tasks and responsibilities to ensure timely and satisfactory completion of work. Arrive promptly to work and be willing to work additional hours as needed to meet deadlines. Foster a culture of continuous improvement within oneself and the team, recognising its importance as a key business differentiator. About you Relevant experience in a similar or equivalent role is preferred Familiarity with key stakeholders (ATO, ASIC) is desirable Proficiency in various software applications, particularly advanced MS Office skills, and familiarity with database management Dedicated client focus with professional phone etiquette Excellent attention to detail Displays openness and quick learning ability for adapting to new systems Proactive approach with a willingness to initiate tasks and take on responsibilities Highly motivated, dedicated to continuous learning, and excels in a fast-paced environment Strong communication and interpersonal skills to effectively interact with stakeholders, clients, team members, and senior management AFS will offer you The ability to bring your true self to work with our genuine commitment to diversity and inclusion, along with our policies like “dress for your day” Enjoy working in our hybrid work environment, with the ability to work from home or from our modern offices depending what your day entails Develop your career and yourself by attending networking events, participating in leadership training, and receiving ongoing development, support and guidance Be a part of our fun culture with our regular social club events, leadership and team building programs Benefit from our wellbeing focus, including our Employee Assistance Program, supportive environment, volunteer friendly workplace The ability to benefit from our formal and informal Flexibility at AFS policy, allowing work life balance through flexible start / finish times or adjustments to hours of work. Role Type Hybrid • Permanent • Full-time Our commitment to the Bendigo Community is a top priority for us. While this position offers the convenience of hybrid work, it's essential to note that it is primarily based in Bendigo. As part of this role, you will be expected to be in the office two days a week and occasionally travel to our clients' premises in Bendigo and surrounds. We welcome applications from Aboriginal and Torres Strait Islander people, people of diverse cultural backgrounds, those who identify as LGBTQIA and workers of all ages. Applicants for this position, must have the right to work and live in Australia. For further information about us, please visit our website www.afsbendigo.com.au or email recruitmentafsbendigo.com.au.