One of our valued clients is seeking an experienced customer order management representative to join their growing Kilsyth team. Requiring someone who can act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time. Please note: Start times would be either 8am or 9:54am To be considered for this role you must demonstrate that you have the following: Skills & Experience Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline. Confidence and ability to resolve complex customer inquiries Maintain accurate records of all internal and external interactions in the appropriate database/system (Salesforce) Ensure customers comply with export policies and ensure required export/shipping documentation is compiled to the relevant legislation. Act as liaison between the customer and warehouse/dispatch. Support Customer Order Management departmental goals Participate in/lead process improvement projects. Additional responsibilities include rebate processing and customer claims. Confident on the phone talking to a variety of customers Excellent communication skills (Written and Verbal) Ability to work well in a team Sales force and Oracle experience (highly regarded) Go Ahead Group is a national provider of Trades & Services to the Construction, Manufacturing, Engineering and Warehousing Industries Australia wide. Go Ahead group are committed to strict WH&S procedures and are an equal opportunity employer. We encourage members of the Indigenous and Torres Strait Islander people to apply for our positions. To apply for this position, please forward your updated resume by clicking on the link below. Please include two recent work referees and land line numbers so we can contact.