Permanent Full Time opportunities with leading Aussie Health Insurer dealing with niche clientele | WFH flexibility | Sydney CBD | October Start Tenacity CX have partnered with a leading Australian Health Insurance provider located in Sydney CBD & are seeking solution focused, customer centric individuals do join their Member Services team. What they have to offer Work for a Premium Brand that truly value both their people and customers Supportive and structured training that will ensure you get that step ahead in your career Genuine, demonstrated career progression prospects within their ever growing business A full time permanent opportunity offering 72,000 inclusive of super annual bonus & development reviews State of the art offices based in Sydney CBD, minutes walk from public transport Hybrid WFH flexibility 2-3 days a week in the office working with a leadership team that works with you Discounts on health insurance products, regular team events and more The Role: Managing up to 30 - 40 inbound calls per day and emails from existing members The consistent delivery of superior service to members ensuring expectations are met in a fast-paced manner Adhering to complex compliance and legislative requirements Work towards weekly KPI’s and maintain an updated database Working with a collaborative and solutions focused approach Skills & attributes required: Previous experience in Insurance/ Banking/ Finance is desirable but not essential Demonstrated customer service experience Excellent communication skills (verbal & written) Ability to understand complex policies and navigate multiple systems at once A "can-do" attitude and a strong customer focus is key along with an eagerness to grow and develop This is a full-time Monday - Friday role working from 8:30am - 5pm or 9am - 6pm roster shifts Full working rights required with no Visa restrictions We are interviewing immediately - to apply please submit your resume in Word format outlining your relevant experience - this is not an opportunity to be missed