OUI Recruitment is currently searching for a talented and motivated L2 Engineer to join leading Managed Services Provider. Position: L2 Engineer Location: West Perth Rate: $70,000 - $80,000 Job Type: Permanent Position Overview: OUI Recruitment is currently searching for a talented and motivated L2 Engineer to join leading Managed Services Provider. The team is friendly, supportive and offers extensive training (including paid certifications). They are committed to providing exceptional service to their clients, all of which are friendly and approachable. This is an excellent opportunity for an individual looking for their next step. Perks: Career progression, paid certifications, excellent mentors. Car allowance, study support packages. Opportunity to get involved with a number of interesting projects. Team Testimonials: "The whole team is encouraging and approachable; they are a constant source of inspiration. They bring out the best in me, and I am always learning new things" "Great working environment, awesome team culture. Everyone works as a team and helps each other out." "The team radiates positivity on a daily basis, with a shared commitment to honing skills and professional development. Each day brings opportunities for growth and development as we push forward together as a team." Roles & Responsibilities: Provide Level 2 technical support, ensuring customer issues are resolved in a timely and professional manner. Manage the escalated Service Desk tickets, ensuring all tickets are within SLA requirements. Troubleshoot and resolve hardware, software, and network issues. Handle escalations from Level 1 and provide a concerted effort to solve problems before escalating to Level 3. Work on continuous improvement for internal processes and client-facing support solutions. Assist with projects as required, including deployments and configurations. Technical Requirements: Active Directory, File Servers & Exchange. DHCP, DNS, VPN, & Windows Admin Centre. Cisco. VMware, vSphere & ESXi. TCP/IP, LAN & WAN. Routers & switches. VPNs, DNS & DHCP. Microsoft 365 solutions. Azure. Relevant certifications are highly regarded. About You: Strong work ethic, initiative, and troubleshooting skills with a focus on efficiency and problem resolution. Enjoys working in a team environment. Looking for career progression opportunities. Excellent communication skills. We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered. We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age. Email: infoouirecruitment.com Phone: (08) 6219 8033