Our Purpose We are dedicated to facilitating a space for our participants to call home in our Vertical Villages and accommodation options to create a thriving community. We offer independent living opportunities that provide tailored apartment accommodation and 24-hour support models that empower people to live their lifestyle of choice. Position Overview The Support Worker – Complex Care plays a crucial role in providing specialised, responsive, and person centered support to individuals with complex and high-level psychosocial needs to achieve their goals, and enhance their physical and mental health to ultimately, improve their quality of life. In this role, the Support Worker – Complex Care is responsible for delivering comprehensive support that includes but is not limited to personal assistance, behaviour management, therapeutic support, and community engagement. You will be dedicated to working closely with our most complex residents. Currently, this includes providing tailored support to a variety of our complex residents, ensuring that their unique needs are met with the utmost care and dedication. This is a chance to make a real difference in someone's life by offering specialised, responsive, and person-centred support. The role requires advanced skills in managing complex needs, crisis intervention, and implementing individualised care plans prepared by wider clinical teams. Why This Role is Special: Make a Difference: You will have the opportunity to improve the quality of life for residents with complex and high-level psychosocial needs. Professional Growth: Enhance your skills in managing complex needs, crisis intervention, and implementing individualised care plans. Community Impact: Facilitate meaningful engagement and promote community inclusion and participation. Join a Passionate Team: Be part of a team that is committed to inspiring lifestyle freedom and creating opportunities for people to thrive. Key Responsibilities: Provide comprehensive support, including personal assistance, behaviour management, therapeutic support, and community engagement. Follow and implement tailored Behaviour Support Plans to address complex behaviours. Apply de-escalation techniques and evidence-based behavioural interventions. Maintain current and accurate documentation of participant care and behaviour. Act as a liaison and advocate for participants within the community. Qualifications and Experience: Certificate IV in Disability Support (or equivalent) is required. University qualification is desirable. Preferably 2 years' experience in supporting individuals with complex needs. Strong understanding of behavioural theories and practices. Excellent communication, interpersonal, and written skills. Demonstrated empathy, patience, and resilience. Your application for this position will require you to have: NDIS Worker Screening Clearance Current First Aid Certificate This is more than just a job; it is an opportunity to make a profound impact on the lives of our residents and their families. If you are passionate about providing high-quality care and are looking for a rewarding challenge, we encourage you to apply for this role.