Help improve the everyday, every day Right now, we’re seeking a Customer Service Officer who will continue to play their part in caring for the lives of everyone on Victoria’s roads. Someone who’ll bring their authentic selves to work, stand up for what’s right, and collaborate in a team to improve the everyday — for Victorians, our colleagues and our partners. About the role An extremely rewarding phone based role, primarily responsible for providing a high level of customer service to TAC clients as well as health providers. This role will see you being a key point of contact to TAC clients involved in transport accidents. Utilise your empathy and understanding of proactive call management to ensure our clients receive best service. What we’re looking for Demonstrated Customer Service Experience Deliver high quality customer service within a dynamic environment through phone based work. Utilise your skills to communicate with empathy, set service expectations and determine the root cause of a problem for prompt resolution. Positive Team Player Join a highly collaborative and supportive workplace, make your contribution to the ongoing success of the team. A Drive for Success A demonstrated ability to work within a structured schedule and in a KPI/ target focused team. We strive for best outcomes for Clients and employees, further champion our success. Why you’ll love it here There’s more to work than a competitive salary and amazing employee benefits . As our newest Customer Service Officer you’ll also: Make a positive difference Every day the work you do at the TAC contributes to something bigger. As part of an inclusive, supportive team you’ll find real purpose in achieving goals, together. Be well looked after Your wellbeing is our priority. Take advantage of our in-house GP and extensive health initiatives. To suit and support your life, flexible working is encouraged. Grow your career We’re committed to your personal and professional development. Find your passion and grow your career with study leave and volunteer days. Level up your career. Apply now. Click to submit your Cover Letter and Resume. If successful, you’ll progress to a phone screen or an interview . All applicants will be advised of the outcome of their application. For more information, read the attached Position Description or Paige Lenferna on paige_lenfernatac.vic.gov.au for any queries. Applications for this role will be accepted up until 11:55pm on Sunday 25th October 2024. If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at People_Culture_Engagementtac.vic.gov.au . If over the phone is better for you, our number is (03) 5225 7500. Child Safety At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website . A current TAC employee is eligible to apply for another position at TAC if: The employee has been in their current position for at least 12 months; and Has attained at least a competency 2 (for job groups 1-5); and Is not currently on a Performance Improvement Plan (PIP)