Position: Customer Service Representative (Multiple Positions Available) Location: Hawthorn, Victoria Employment type: Full-time Are you someone who is personable, reliable, and loves problem-solving? We need you at ARA, a highly reputable national company that is rapidly expanding in Australia and New Zealand About the role Reporting to the Centre of Excellence Lead. This is a great opportunity for talent like yours This role is a strong blend of customer care, administrative work, consultative querying, and problem-solving. We are looking for a Customer Service Representative who can provide excellent customer service to both internal and external clients. You will play a big role in laying a strong foundation for ARA's growth Duties include (but are not limited to): Actively liaising with internal stakeholders: ARA Property Services and ARA Indigenous Services account managers and site managers via phone and email for all work order requests, including tracking orders. Provide excellent customer service and effectively handle phone liaison with clients and respond to existing and new queries. Manage the existing contract database and issue new contract agreements. Process purchase orders and prepare invoices, quotations, and associated administrative procedures and documents to support the accounts. Identify customer needs, clarify information, manage client enquiries, and resolve disputes. Manage client files and changes associated with them, e.g., client contracts and requirements. Assist the Customer Service Business Lead and team where required. About you You always strive to do your best, and with a continuous improvement mindset and flexible approach, you are highly adaptable and calm even during challenging and busy times. As the successful candidate, you will ideally have: A Diploma in Customer contact, Certificate III in Business (Customer Engagement) or studying towards the qualification (highly desirable) Demonstrate previous experience in customer service in the cleaning industry (highly desirable). Excellent interpersonal and communication skills (written and oral), high ability to manage conflict resolution and problem solving with a wide range of customers Tech Savvy – proficient computer skills in MS Office suite. Knowledge of invoice management is a plus Effective organise, problem-solving, multi-tasking, and time management skills to efficiently prioritise and meet competitive deadlines Ability to work as a great member of our team, with the ability to exercise independence Initiative and a proactive approach to work and undertaking tasks outside of core requirements What we can offer Competitive salary and tenure award Professional development opportunities Novated Lease Facility Membership in lifestyle benefits programs gives you access to generous employee discounts Employee Assistance Program for you and your family Private health insurance discounts ARA Property Services supports equal employment opportunity, inclusion, and diversity in the workplace. Visit our website at https://propertyservices.aragroup.com.au We’d love to hear from you. Apply now If you want to have a confidential chat, please call ARA People & Culture Team on 0415 887 974 or hrarapropertyservices.com.au About the Company ARA Property Services is a national commercial cleaning and property maintenance company. Through our commitment to excellence and drive to be better, ARA Property Services, formerly CMC Property Services, has earned a prominent reputation and enjoyed significant growth in the commercial cleaning industry for over 20 years. Several awards were won: the 2018 Australian Achievers Awards, the 2015 FMA Industry Award for Collaborative Partnerships, and the 2015 BSCAA Victoria Excellence Awards. We are specialists in the cleaning and maintenance of offices, retail outlets, commercial buildings, multi-sites and educational facilities. We are a provider of integrated property maintenance services, offering contract cleaning, maintenance services, carpet steam cleaning, professional window cleaning, graffiti removal, and emergency property-related services. Our extensive customer base, spanning the capital and most regional areas throughout Australia and New Zealand, provides us with clear insight into the unique requirements of all our customers.