Awesome customer service opportunity to work in a fun and team environment Overview: Our client has been a leading name in the Australian motorcycle industry, captivating a vast community of riders and enthusiasts with their cutting-edge range of bikes. Known for their innovative technology and commitment to quality and sustainability, they are expanding their market reach and enhancing their electric offerings. Role Responsibilities: Provide quality service to customers booking in service and/or repair work. Manage the end-to-end service experience, including booking appointments via phone, email, and face-to-face. Oversee the entire order process, from entry to tracking Coordinate with departments to ensure timely delivery and resolve issues Monitor inventory and manage shipments with warehouse and logistics teams Provide excellent customer service, addressing enquiries and resolving problems Optimise freight costs and meet customer expectations with transport teams Maintain and use internal systems for efficient data entry and communication Facilitate communication between departments and keep the sales team updated on feedback and trends Skills and Experience: Proven skills in face-to-face and telephone customer interactions Strong verbal and written communication skills Ability to manage multiple tasks in a dynamic environment Dependability, flexibility, and a proactive approach to problem-solving For further details about this role or to discuss your next career move confidentially, please reach out to Rebecca at rebecca.wilsonmillerleith.com.au