Part Time Guest Relations Consultant - Sydney $28 - $33 per hour plus superannuation About the Business Urban Rest, a fast-growing challenger in the serviced apartment and corporate housing industry, boasts properties across major Australian capital cities and recent market expansion into New Zealand and Europe, including London and Dublin. About the Role The Part time Guest Relations Consultant will represent us to our clients by communicating with guests across the globe through all stages of the guest journey, either via email, live chat or on the phone. As the first point of contact for our guests, your strong communication skills will shine through in this role by delivering first class service from enquiry to check out. The part time hours are on each Saturday and Sunday from 6.30am - 4.30pm and every Monday and Friday 5.30pm - 8.00pm. This role is primarily based in our Sydney office; however, we do offer a flexible hybrid work environment, majority of the role can be performed remotely after being given full training. The ideal candidate will have previous experience in a similar role, be a customer service superstar in a similar industry and will be someone with a passion for delivering exemplary levels of service and experiences. There are a few things that will make you shine in this role; a passion for start-up’s and thinking on your feet, a genuine customer service focus and the ability to make autonomous decisions when it comes to guest requests and challenges. Benefits and Perks Employee and friends & family discounts at Urban Rest properties Flexible hours and the option to work from home when business allows ME Day’s and Volunteer Days available per year Monthly social team catch ups Quarterly team events As the company grows, this role will provide plenty of room for career growth and progression Pet friendly office in Surry Hills We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment Responsibilities Responding to guest enquiries through a number of channels, including live chat, email and phone Coordinating Urban Rest Representatives to meet guests at our Meet & Greet properties Being a voice for the guest through every stage of their customer journey with us, capturing feedback to ensure we constantly strive to exceed expectations and ensuring this is shared with the appropriate teams internally. Liaising with the rest of the Guest Experience Team (Operations and Housekeeping) on any in-house issues or requests; keeping the guest informed at all times and efficiently closing the loop. Championing NPS and ensuring all feedback is acknowledged on each of the platforms we operate on such as Airbnb, Booking.com and Expedia. Other areas of Guest Experience as required by the business. What We Look For Proven working experience in a customer-facing role, call center experience advantageous Great organisational skills and the ability to multitask to ensure high levels customer service Someone capable of operating independently in a remote work setting or during after-hours shifts when immediate support is not readily available Motivated to adopt new and emerging technologies with excellent IT skills Knowledgeable with Google Suite is advantageous Excellent verbal and written communications skills - this is super important as we operate as an entirely remote business and how we communicate says a lot about us as a team and as a business Proactive attitude and ability to work with minimal guidance At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself. How to Apply Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role. If you want to learn more about our company please see our website - https://www.stayurbanrest.com We look forward to hearing from you