Benefits Inclusive company culture - be a part of social events Easy, onsite car parking Professional and career development opportunities Generous staff discount on a wide range of products The Company This organisation is a leading provider of advanced, innovative and cutting-edge products and technology dedicated to enhancing the automotive experience. This well-established organisation based in Melbourne's Northern Suburbs is seeking an experienced Customer Service Representative who will ultimately contribute to the growth and success of the organisation. The Position Reporting to the Customer Service Manager, your key responsibilities will include: Support key clients to ensure orders and enquiries are processed in a timely manner Collaborate with clients to anticipate their needs and propose and develop solutions Liaise with production and warehouse to facilitate seamless communication between departments to ensure accurate order fulfilment Manage order entry and tracking, ensuring a smooth experience for clients Analyse issues and opportunities and provide solutions when necessary or required Build and maintain strong relationships with clients and provide support The Candidate The successful candidate will come from a product-based background within the retail, manufacturing or distribution industry and will display: Demonstrated knowledge of the order-to-delivery process Proven B2B customer service experience in the OEM sector Strong understanding of product planning and forecasting Excellent communication and interpersonal skills to communicate via phone and email Ability to work collaboratively with internal and external teams Proficient in quickly learning systems and processes System savvy and can navigate a variety of portals Experience using SAP and proficient in Excel This role is operating from 8:30am - 4:30pm, Monday through to Friday. If you're ready to take the next step in your career and make a significant impact in the OEM space, we want to hear from you Please submit your application or contact Lauren Toledo on 03 9088 2279 for a confidential discussion.