The Company Our client is a compassionate, mission-driven organisation dedicated to enhancing welfare and is looking for a passionate Customer Service Administrator to support their busy Christmas campaign. They are committed to fostering diversity, inclusion, and equal opportunities in the workplace. This is an excellent opportunity for someone who takes pride in delivering exceptional service, thrives in a dynamic and fast-paced environment, and is eager to make a positive impact in the lives of others The Position As a Customer Service Administrator you'll be responsible for sorting and receiving mail, answering email enquiries, and making outbound calls to thank customers. The ideal candidate will bring strong customer service skills, a positive and bright personality, and exceptional attention to detail. This position offers a chance to work in a supportive team where your contributions will be valued and recognised. Key Responsibilities Sort, open, and distribute incoming mail Call and thank customers for their support Manage and respond to the email inbox, including voice mails Process payments and registrations over the phone Address donor inquiries Handle return-to-sender mail Perform other ad hoc administrative duties as needed The Candidate Experience in customer service or call centre roles Strong attention to detail Previous experience in Excel and CRM Excellent organisational skills Ability to thrive in a busy, fast-paced environment Excellent phone manner Demonstrates the highest level of professionalism Benefits: Temporary assignment, commencing 14th October Circa $33 - $35 per hour super South West Sydney based On-site parking available Supportive work environment An opportunity to contribute to a meaningful cause