Description Casual Customer Service Officer Reference number: 10346 Closing date: 11pm, Friday 18 October Multiple casual positions available $37.39 per hour (25% casual loading) and 11.5% superannuation (commensurate with experience) Deliver high quality responsive services in a fast-paced call centre environment Based onsite at our Civic Centre location in Moonee Ponds The Opportunity The customer service team is focused on the delivery of high-quality responsive services to our external and internal customers. The team operates as the major interface between the community and the organisation, and is responsible for efficiently and professionally handling general enquiries, requests and payments for council services. These services are typically provided face to face, via phone calls and increasingly through social media and a variety of online and digital channels. The team plays a critical role in supporting other areas of the organisation and are forefront in ensuring Moonee Valley City Council is a customer centric organisation. Responsibilities of Customer Service Officers at Council include: Provide prompt, friendly, knowledgeable and efficient responses to requests, enquiries and or complaints from customers contacting the customer service team, at any contact point and at required times and locations. Deliver accurate, timely information and advice that is consistent with Customer Service policies, procedures and Council’s service standards. Follow through on all obligations and commitments made to customers in relation to requests, enquiries and complaints within agreed time frames. Ensure the appropriate referral of the needs of customers and community groups, and liaison between them and Council staff where necessary. Skills & Experience required Relevant post-secondary qualifications or extensive training in Customer Service and administration. Previous experience working within a multi-skilled, high volume, customer driven environment. Demonstrated experience and aptitude in dealing with members of the public through a variety of contact channels such as; in person, via telephone, email, social media and other digital channels. Experience in maintaining electronic records and systems. Sound communication, interpersonal and written skills. How to Apply Applications must be submitted through our online system and should be in line with the Moonee Valley City Council Application Guide . Applications that do not meet these requirements may not be considered. For further information, please view the Position Description or contact Penny Abadin, Team Leader Customer Service on (03) 9243 1702. In line with Council Policy, Council positions require you to be vaccinated against COVID-19. If you are successful in our recruitment and selection process, you will be required to provide evidence of your vaccination status. Our Culture of Inclusion If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position. We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees. Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2mvcc.vic.gov.au or call 9243 1122.