Recently acquired by Partnered Health and under new management, we have a number of exciting opportunities with a focus on quality and growth Fuel Your Life is part of Partnered Health. The group is made up of a number of established businesses that have been delivering health services to more than five million people over the last 25 years including Jobfit, Partnered Health Medical Centre's, Fuel Your Life, Northcare Physio, and Baseline Onsite. Together in Healthcare. Fuel Your Life are Australia’s largest private practice dietitian company, run by dietitians, for dietitians. We have dietitians based across Australia providing services to a range of clients such as NDIS, private, Medicare, veterans, aged care, corporate organizations, telehealth and outreach. We are seeking a Senior Administration Officer to join our passionate and quality-oriented team on a Permanent Part-Time basis (30 hours/week). In this role, the Senior Administration Officer works and contributes to the day-to-day operations of Fuel Your Life through providing high quality administrative support and services to our Head Office team in Maroochydore and our 45 dietitians across Australia. The Senior Administration Officer will provide on-going support to the administration team, including through facilitating knowledge transfer, promoting a high-performance culture and assisting with the onboarding and training of new administration staff and casual administration staff rostering. Core Tasks and Responsibilities: To provide exemplary customer service to current clients, potential clients, and stakeholders to monitor digital correspondence (e.g. emails) and action appropriately To follow up and convert leads to new clients for practitioners Liaise with practitioners regarding new referrals and review referrals Monitor and maintain spreadsheets relating to leads and referrals Provide day-to-day support to the administration team Support the orientation and training process with new administration staff Ensure new and current practitioner details and documentation are received and complaint including and not limited to accreditations, licenses, NDIS certificates and insurances Assist with management of the Fuel Your Life Admin Manual to ensure proper processes are being adhered to within the administration team Provide support to management team and practitioners Other tasks as directed by Senior Leadership What we need from you: To perform this role successfully, the individual must be able to perform each task and duty to the satisfaction of the organization. The requirements listed below are representative of the qualifications, skills, knowledge, experience, and attitudes required of this role. Exhibit a professional and friendly phone manner Display a high level of written and verbal communication Be able to liaise with a variety of clients and stakeholders Able to overcome objections from clients Have a high level of experience with the Microsoft Office Suite of programs Provide innovative solutions to situations and problems Highly motivated to succeed Team oriented High level of attention to detail Able to participate and excel in an agile, fast-paced workplace Able to take on constructive criticism and implement feedback Benefits of working for Fuel Your Life: Employer funded parental leave and sorry business Leave Employee assistance program and mental health first aid network Candidate Referral Program – Earn incentives for referring high caliber candidates Discounted Gym Memberships and Corporate Health Insurance Novated Leasing Personal Development – expand your experience and knowledge with our in-house online learning platform Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you Work in an environment that encourages learning, supervision, support, and quality improvement WhatsApp group chat for peer and management support Fuel Your Life – Nutrition and Dietetics Specialists https://fuelyourlife.com.au